FEMA, Slow to the Rescue, Now Stumbles in Aid Effort

By JENNIFER STEINHAUER and ERIC LIPTON
Published: September 17, 2005

BATON ROUGE, La., Sept 16 - Nearly three weeks after Hurricane Katrina cut its devastating path, FEMA - the same federal agency that botched the rescue mission - is faltering in its effort to aid hundreds of thousands of storm victims, local officials, evacuees and top federal relief officials say. The federal aid hot line mentioned by President Bush in his address to the nation on Thursday cannot handle the flood of calls, leaving thousands of people unable to get through for help, day after day.

Federal officials are often unable to give local governments permission to proceed with fundamental tasks to get their towns running again. Most areas in the region still lack federal help centers, the one-stop shopping sites for residents in need of aid for their homes or families. Officials say that they are uncertain whether they can meet the president's goal of providing housing for 100,000 people who are now in shelters by the middle of next month.

While the agency has redoubled its efforts to get food, money and temporary shelter to the storm victims, serious problems remain throughout the affected region. Visits to several towns in Louisiana and Mississippi, as well as interviews with dozens of local and federal officials, provide a portrait of a fragmented and dysfunctional system.

The top two federal relief officials in charge of the effort both acknowledged in interviews late this week that they too have listened to the frustrated voices of local officials and citizens alike, and find their complaints valid.

"It is not happening fast enough, effective enough and it is not impacting the people at the bottom as quickly as it should," said Vice Adm. Thad W. Allen, standing along the waterfront in New Orleans on Friday. "I have heard frustrations." >>>continued

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