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Friday, December 23, 2005

Amid Ruins, Volunteers Are Emerging as Heroes

By Anne Rochell Konigsmark and Rick Hampson
USA TODAY

Thursday 22 December 2005

In his 67 years, Howard Peterson had never seen a Mennonite. But 11 days before Christmas he stood in the ruins of his kitchen, watching a crew of them gut and clean his flood-ravaged house.

Peterson is a retired African-American barber who lives on disability payments. His eyes are sad, his movement listless, his voice weak. His helpers were strapping white men from Lancaster County, Pa., dressed in dark pants, collared shirts, suspenders and black straw hats.

Peterson and his wife couldn't afford to pay a contractor several thousand dollars to gut the one-story house, which sat in water for weeks after Hurricane Katrina inundated the working-class Gentilly district. So Peterson, who looks too frail to do spring cleaning, began trying to clear out the house himself. Then the Mennonites came by and offered a hand.

"I can't thank them enough," he says. But he also wonders when the professionals - city, state and federal agencies - will do their part. "They should be trying to repair the city."

The Gulf Coast in general and New Orleans in particular have at times felt abandoned by the American government. But they haven't been abandoned by Americans, who have volunteered by the thousands to clear out houses, collect trash, fight mold, cover roofs, feed the hungry, tend to the sick and help in any way they can. Now, as disaster relief gives way to rebuilding, volunteers are renovating and constructing homes, restocking libraries, surveying historic structures, tracking down voters and helping communities plan for the future.

Partly because politicians continue to dither, bicker and accuse, non-governmental organizations - "NGOs" ranging from large, non-profit agencies to church youth groups - are emerging as heroes of the recovery effort.

Habitat for Humanity, whose Operation Home Delivery has been building houses across the nation for shipment to the Gulf Coast, received an 85% "positive" rating for its post-hurricane work in a national Harris Poll released in November. FEMA, in contrast, got a 72% "negative" rating.

In New Orleans' devastated Lower 9th Ward, FEMA is so unpopular that its workers have been heckled and threatened. Some stopped wearing anything that identifies their agency.

Past crises generally have established the limits of non-government action; private charity proved insufficient to cope with the Great Depression, for example. This crisis seems to have a different lesson: Volunteers, outsiders and amateurs can help fill a void created by what Amy Liu, an urban policy expert at the Brookings Institution, calls "a lack of leadership across all levels of government."

"There's a general sense that the charitable sector has the touch needed, a better feel for the communities affected," says Paul Light, a New York University government analyst. >>>CONT

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