Subject: Fw: Customer service story...this is great!

Hehehehehehehe

>I think this guy should have been promoted, not fired. This
>>>>> > > >is a true story from the "WordPerfect Helpline" which was
>>>>>transcribed
>>>>> > > >from a recording monitoring the customer care department.
>>>>> > > >
>>>>> > > >Needless to say, the Help Desk employee was fired however, he is
>>>>> > > >currently suing the WordPerfect organization for "Termination
>>>>> > >without
>>>>> > > >Cause." This is the actual dialogue of a former WordPerfect
>>>>> > > >Customer
>>>>> > > >Support employee.(now I know why they record these conversations)
>>>>> > > >
>>>>> > > >
>>>>> > > >"Rich Hall computer assistance; may I help you?"
>>>>> > > >
>>>>> > > >"Yes, well, I'm having trouble with WordPerfect."
>>>>> > > >
>>>>> > > >"What sort of trouble?"
>>>>> > > >
>>>>> > > >"Well, I was just typing along, and all of a sudden the words
>>>>> > > >went
>>>>>away"
>>>>> > > >
>>>>> > > >"Went away?"
>>>>> > > >
>>>>> > > >"They disappeared."
>>>>> > > >
>>>>> > > >"Hmmm. So what does your screen look like now?"
>>>>> > > >
>>>>> > > >"Nothing."
>>>>> > > >
>>>>> > > >"Nothing?"
>>>>> > > >
>>>>> > > >"It's a blank; it won' t accept anything when I type."
>>>>> > > >
>>>>> > > >"Are you still in WordPerfect, or did you get out?"
>>>>> > > >
>>>>> > > >"How do I tell?"
>>>>> > > >
>>>>> > > >"Can you see the C: prompt on the screen?"
>>>>> > > >
>>>>> > > >"What's a sea-prompt?"
>>>>> > > >
>>>>> > > >"Never mind, can you
>>>>> > >move your cursor around the screen?"
>>>>> > > >
>>>>> > > >"There isn't any cursor: I told you, it won't accept anything I
>>>>>type."
>>>>> > > >
>>>>> > > >"Does your monitor have a power indicator?"
>>>>> > > >
>>>>> > > >"What's a monitor?"
>>>>> > > >
>>>>> > > >"It's the thing with the screen on it that looks like a TV. Does
>>>>> > > >it
>>>>>have little light that tells you when it's on?"
>>>>> > > >
>>>>> > > >"I don't know."
>>>>> > > >
>>>>> > > >"Well, then look on the back of the monitor and find where the
>>>>> > > >power
>>>>>ord goes into it. Can you see that?"
>>>>> > > >
>>>>> > > >"Yes, I think so."
>>>>> > > >
>>>>> > > >"Great. Follow the cord to the plug, and tell me if it's plugged
>>>>>into
>>>>>he wall."
>>>>> > > >
>>>>>"Yes, it is."
>>>>>
>>>>>"When you were behind the monitor, did you notice that there were two
>>>>>cables
>>>>>plugged into the back of it, not just one?"
>>>>> > > >
>>>>> > > >"No."
>>>>> > > >
>>>>> > > >"Well, there are. I need you to look
>>>>> > >back there again and find the other cable."
>>>>> > > >
>>>>> > > >"Okay, here it is."
>>>>> > > >
>>>>>"Follow it for me, and tell me if it's plugged securely into the back
>>>>>of
>>>>>your computer."
>>>>>
>>>>>"I can't reach."
>>>>>"Uh huh. Well, can you see if it is?"
>>>>>"No."
>>>>>
>>>>>"Even if you maybe put your knee on something and lean way over?"
>>>>>
>>>>>"Oh, it's not because I don't have the right angle it's because it's
>>>>>dark."
>>>>>
>>>>>"Dark?"
>>>>>"Yes - the office light is off, and the only light I have is coming in
>>>>>from
>>>>>the window."
>>>>>
>>>>>Well, turn on the office light then."
>>>>>"I can't."
>>>>>"No? Why not?"
>>>>> "Because there's a power failure."
>>>>>
>>>>> > > >"A power.......a power failure?.... Aha, Okay, we've got it
>>>>> > > >licked
>>>>>now.
>>>>> > > >Do you still have the boxes and manuals and packing stuff your
>>>>>computer
>>>>>came in?"
>>>>> > > >
>>>>> > > >"Well, yes, I keep them in the closet."
>>>>> > > >
>>>>> > > >"Good. Go get them, and unplug your system and pack it up just
>>>>> > > >like
>>>>>it
>>>>>was when you got it. Then take it back to the store you bought it
>>>>>from."
>>>>> > > >
>>>>> > > >"Really? Is it that bad?"
>>>>> > > >
>>>>> > > >"Yes, I'm afraid it is."
>>>>> > > >
>>>>> > > >"Well, all right then, I suppose. What do I tell them?"
>>>>> > > >
>>>>> > > >"Tell them you're too f*cking stupid to own a computer"